Support and help
Check the answers below or write to us by email.
What people ask about
For venues
Frequently asked questions
Cashback for a visit didn’t arrive
Cashback is credited after payment through the app. Check the receipt status in the app; if it doesn’t change and no points arrive, write to us with your receipt number.
How to spend OpenCoin
You can use points to cover part of your bill at a venue, buy rewards in the store, or get tickets for giveaways — all in the app.
How to leave a review
A review with a receipt — as text or video — can be left after a paid visit, and it counts towards the venue’s rating. Through the venue’s QR menu you can leave a review without a receipt too, but it does not affect the rating. A review with a receipt earns points and XP.
How to connect a venue
Submit a request on the “Connect your venue” page — we’ll help set up your profile, cashback, and menu.
Didn’t find an answer?
Write to us — we’ll help you sort it out.